Refund policy
House of Kalakar
Returns should feel straightforward. Here is the essential information first, followed by the details.
Last updated: 31 August 2026
Australian Consumer Law
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy excludes, restricts or limits your rights or remedies under the Australian Consumer Law. The 7-day request period below applies only to our voluntary returns policy. It does not limit any statutory remedy where a product is faulty, damaged, incorrectly supplied or materially different from its description.
Returns Policy
Four simple sections cover the full policy. Tap a heading to see the details.
You can exchange an item or return it for store credit by contacting us within 7 calendar days of receiving or collecting your order.
This includes returns because you changed your mind or selected the wrong size. Sale items are covered by the same policy.
Returned items must:
- Be unworn, unwashed and unused.
- Have all original tags attached.
- Be free from makeup, perfume, deodorant, marks, odours or other signs of wear.
- Not have been further altered after delivery or collection.
- Be accompanied by proof of purchase.
Change-of-mind and sizing returns are not refunded to the original payment method. Exchanges are subject to availability; if your preferred replacement is unavailable, store credit will be issued.
Tailored size options offered through our website can also be exchanged or returned for store credit under our standard 7-day returns policy.
Tailoring fees are non-refundable and will not be included in any store credit issued.
The garment must meet the same return-condition requirements above and must not have been further altered after delivery or collection.
Please contact House of Kalakar if an item is faulty, arrives damaged, is materially different from its description, or if we supplied the wrong item.
We may ask for photographs and may need to inspect the item before confirming the appropriate remedy. If shipping damage is involved, please keep the item and its packaging where reasonably possible.
Your Australian Consumer Law rights are not limited by the 7-day voluntary return period. Depending on the circumstances, the available remedy may include a repair, replacement, refund or another remedy required by law.
Where required, House of Kalakar will arrange reasonable return shipping or reimburse reasonable return postage. Normal wear and tear, accidental damage, misuse, incorrect care or damage caused after delivery is not considered a manufacturing fault.
Colours can vary slightly because of photography, lighting and screen settings, and handmade pieces may have minor individual variations. If the item is materially different from its description, please contact us.
For a voluntary change-of-mind or sizing return, email contact@houseofkalakar.com.au.
- Contact House of Kalakar within 7 calendar days of receiving or collecting your order.
- Provide your full name, order number, the item being returned and the reason for the return.
- Wait for our return instructions before sending the item.
- For change-of-mind or sizing returns, you are responsible for return postage.
- Once received, House of Kalakar will assess the item against the return conditions above.
- After approval, your exchange or store credit will be processed.
Return-posting deadline: Once your return has been approved, it must be lodged for return within 7 days of receiving our return instructions.
We aim to acknowledge return requests within two business days and assess returned items within five business days of receiving them.
For faulty, damaged, incorrect or materially misdescribed items, contact us as soon as reasonably possible. The voluntary 7-day request deadline does not limit your rights or remedies under the Australian Consumer Law.
Need Assistance?
Our team is happy to help with returns, sizing and product questions.
Contact Our Team